Duration:
6 months - 12 months
Work Arrangement:
Onsite
Key Responsibilities
End‐User Device Support:
Provide desk‐side (L2) support for laptops, desktops, and peripherals running Windows *****. Perform break‐fix support, device setup, refresh, replacement, and decommissioning (IMACD). Troubleshoot OS, login, connectivity, printing, and peripheral issues. Coordinate with OEM vendors for hardware repairs and replacements.
Incident & Service Request Handling:
Log, update, and resolve incidents/service requests using ITSM tools (ServiceNow). Ensure tickets are updated with clear resolution notes. Escalate unresolved issues to relevant resolver groups (EUC, Network, AV, Vendor) within SLAs.
Asset & Site Support:
Assist with asset management (inventory updates, tagging, stock checks). Support local IT activities such as device handovers, site moves, workstation setups. Provide hands‐and‐feet support for infrastructure/network teams when required.
Operational & Governance:




Adhere to ITIL/service management processes. Follow security, compliance, and access policies. Maintain documentation, SOPs, and site‐specific knowledge. Participate in on‐call or dispatch support as required.
Required Skills & Experience
Microsoft Intune
Windows Autopilot
Mobile Device Management (MDM)
Endpoint Management
Desktop Support / EUC Operations
Windows OS Deployment & Imaging
Patch Management & OS Upgrades
Device Compliance & Security Policies
ServiceNow or similar ITSM tools
Solid troubleshooting skills (hardware, printers, BSOD, login/authentication, application issues)
Excellent end-user support and communication skills
This is a contract role offering exposure to a corporate IT environment, supporting executives and business users while working with modern technologies.
#J-*****-Ljbffr

📌 End User Support Specialist (Toowoomba)
🏢 eTeam
📍 Toowoomba