Position:
Digital Experience Business Analyst
Position Number:
******
Employment Status:
Fixed term full-time
Department:
Digital Experience
Salary:
$108,123 - $122,553 + 12.5% Superannuation
We're seeking a Digital Experience Business Analyst to support Council's digital transformation by analysing, redesigning and improving community-facing and internal business processes.
In this role, you'll work closely with stakeholders across the organisation to map customer journeys, identify improvement opportunities, and design simpler, more efficient services that enhance customer experience. You'll play a key role in supporting the implementation of a modern CRM platform, driving digitisation, automation and continuous improvement.
About You
Experienced in business analysis, process improvement or service design.
Skilled in stakeholder engagement, workshop facilitation and requirements gathering.
Passionate about customer experience and human-centred design.
Strong analytical and problem-solving skills.




Experience with digital transformation or CRM projects is highly regarded.
Further details: For more information, please contact Nathan Tenaglia, Manager Digital Experience on ************.
Applications close Tuesday, 8 September ****.
The Child and Youth Protected Organisations Framework is in place across Kingborough Council, safeguarding children and young people accessing our services and facilities. Your commitment to this framework is essential to improving the way we work with vulnerable people, by implementing strategies and actions to promote child safety and wellbeing, and prevent harm to children and young people. Kingborough Council incorporates Tasmania's Child and Youth Safe Standards in its recruitment process, ensuring the safety and well-being of children and young people in our community.
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📌 Digital Experience Business Analyst (Hobart)
🏢 Kingborough Council
📍 Hobart