Changing Lives, Transforming Careers:
At Amplifon,
we're more than a company
.
As the Global Leader in hearing care, we combine
cutting-edge solutions
with a
personal touch
to create unforgettable experiences for our customers.
With a shared vision to
empower people
and push boundaries, we thrive in a culture built on care, collaboration, and impact.
Here, your work fuels
innovation, growth, and a purpose
that resonates far beyond the ordinary.
Join us and shape a future where sound connects, inspires, and transforms lives.
Life at Amplifon:
Working at Amplifon gives you the chance to
make your voice heard, build strong working relationships
, and create your own
tailor-made career.
Here, you'll find all the
support, tools, and opportunities
you need to
grow,
whether it's through our top-class
development programs
or by taking on projects in other parts of the world.
And your colleagues will be there to
motivate and inspire
you every step of the way.
Position Purpose:
Are you passionate about operational excellence and improving how stores function day to day?
We are seeking a Store Operations Specialist to support the rollout of new systems and ways of working, while driving the ongoing development of in-store operational processes and materials across our network.
This role is ideal for someone who understands the process of store execution, enjoys simplifying complex systems into practical workflows, and is motivated to create clear, consistent guidance that will enable teams to adapt to change with confidence.
Based in Melbourne, you will act as the link between system design and in‐store execution—ensuring operational processes are translated into clear, user-friendly procedures and materials that support teams on the ground.
Beyond supporting system and process changes, this role also holds ongoing responsibility for owning, maintaining, and continuously improving store‐facing operational processes across day‐to‐day operations.
Key Responsibilities:
Process & Procedure Ownership
Own the development,



documentation, and maintenance of store operating procedures across:
Project initiatives
Business as usual store operations
Document and refine end to end store processes to ensure they are:
Clear, practical, and scalable
Aligned to system workflows and operational standards
Reflective of real world store execution
Review existing store procedures and collateral, identifying opportunities for simplification, clarity, and improvement
Store Operations Collateral & Training Content
Develop and maintain store facing operational materials, including:
Store Operating Procedures (SOPs)
Store Operating Manual content
Quick reference guides and job aids
Written and digital training materials
Ensure all content is:
Consistent in language, format, and brand tone
Easy for store teams to access and apply
Maintain a central, accurate, and up to date library of store operations content.
Project Rollout & Change Support
Support the national rollout of new systems and ways of working
Translating system functionality into practical, store friendly processes and operating guidance
Partnering closely with project and training teams
Supporting onboarding and change management activities to drive adoption
Stakeholder Collaboration & Continuous Improvement
Work closely with:
Store Operations team
Project and training teams
Store leaders and frontline teams nationally
Act as a key operational liaison between project teams and stores, ensuring feedback informs process and content design
Analyse operational and training feedback to improve clarity, efficiency, and relevance of materials.
Support ad hoc Store Operations initiatives, process improvements,



or training activities as required
Skills & Experience:
Robust understanding of store or clinic operations, workflows, and frontline challenges
Excellent written and verbal communication skills, with the ability to simplify complex information
Strong capability with Office 365(Word, PowerPoint, SharePoint, Teams, OneDrive)
Experience developing operational documentation or training content, or a demonstrated ability and motivation to build this capability
High attention to detail with strong organisational skills
A solutions‐focused mindset with a passion for continuous improvement
Ability to work effectively across both project‐based and BAU operational environments
Experience working in a customer‐facing retail or clinic environment as an Audiologist or Retail Specialist
Exposure to system implementations or large‐scale operational change
Experience with digital learning or content management platforms
Flexibility to travel occasionally to support stores or training needs
Role Overview & Additional Information
Reporting to the Store Operations Manager
Part of the Store Operations team, with broader accountability for the ongoing development of all in‐store operational processes and collateral
Opportunity to have a direct and lasting impact on how our stores operate, ensuring teams feel supported and confident during change and in everyday operations
Putting People First
One of the ways we
amplify careers
is by helping our people achieve their full potential.
We do so by providing constant constructive feedback and training opportunities that empower our people to excel.
In addition, if you're ready to put in the hard work, we'll make sure your dedication and achievements are recognised.
Ready to take the next step in your career?
Amplify your purpose
with Amplifon!
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.
#J-*****-Ljbffr

📌 Store Operations Specialist (Melbourne)
🏢 Amplifon
📍 Melbourne