L evel 2 Service Desk Analyst - 6-Month Contract $*****-$***** per hour + super | Brisbane Join a collaborative IT support team supporting approximately 1,000 users Hands-on Level 1 and Level 2 role across Microsoft 365, Active Directory and Intune Six-month contract with the potential to become permanent The opportunity We are seeking an approachable and technically capable Level 2 Service Desk Analyst to join an established internal IT team on an initial six-month contract.
You will provide responsive Level 1 and Level 2 support to approximately 1,000 end users.
This is a highly visible, customer-facing role involving phone calls, walk-up support, tickets and emails.
Key responsibilities Provide Level 1 and Level 2 technical support across a broad user environment Troubleshoot issues involving Microsoft 365,



Active Directory and Microsoft Intune Support users through phone calls, walk-ups, tickets and email Escalate more complex technical issues to senior team members Maintain clear and accurate ticket notes and documentation Apply a security-conscious approach when resolving requests About you You will be a polished and approachable IT skilled who enjoys working directly with users and can explain technical issues in clear, everyday language.
To be successful, you will ideally have: Two or more years of experience in service desk or IT support A relevant diploma, degree or comparable IT qualification Practical experience supporting Microsoft 365, Active Directory

📌 Service Desk Analyst (Brisbane)
🏢 Robert Half
📍 Brisbane