Contribute to enterprise systems transformation projects across multiple business units
Influence process design, application governance and technology lifecycle decisions
Gain exposure to major platforms, integrations and potential ERP implementation work
Build strong relationships with business stakeholders, IT teams, vendors and implementation partners
Term: 12 month fixed term contract
Location: Collins St, Melbourne
$130k + super
The Company
Our client is an established organisation investing in the support, improvement and governance of its business application portfolio. The technology function works across multiple business areas and partners with vendors and delivery teams to align applications with organisational needs and strategic goals.
The Role
This 12-month Business System Analyst chance combines business analysis, application support, portfolio governance and project delivery. You will work closely with stakeholders, IT teams and vendors to troubleshoot issues, map processes, define requirements, support testing and improve systems throughout their lifecycle.
Responsibilities
Map business processes, conduct gap analysis and assess requests against existing application capabilities
Maintain accurate application portfolio information and analyse functionality, cost, usage and lifecycle data
Provide BAU application support, user guidance, issue monitoring and clear system documentation
Facilitate workshops, interviews and demonstrations to capture feedback and refine requirements
Translate business needs into functional and technical specifications for developers, vendors and project teams
Prepare test cases and plans, support UAT and validate that delivered solutions meet business needs




Create user guides and training materials, and deliver end‐user training
Support application governance, licensing, compliance, onboarding, optimisation and retirement activities
Enhancements and integrations across Salesforce, a custom application portal and StarRez
Assessment of mobile application and digital identity verification solutions
Integration planning involving StarRez, myBuildings and MRI
Development of an approved software list, technology lifecycle approach and procurement policy
Decommissioning low‐value or redundant applications and identifying suitable replacements
Potential involvement in a new ERP implementation
What our client requires
Essential experience
5+ years' experience as a Business Systems Analyst, Business Analyst or related IT professional supporting enterprise or mid‐scale applications
Strong business analysis capability across requirements elicitation, process mapping, gap analysis and specification development
Experience supporting and improving business applications through troubleshooting, documentation and end‐user support
Experience contributing to IT projects, including solution design, UAT planning, validation and implementation support
Strong stakeholder engagement, workshop facilitation, analytical and problem‐solving skills
Understanding of data management, integrations, security, governance, compliance and software licensing
Highly regarded
Exposure to application portfolio management and system lifecycle activities
Experience with SaaS platforms, cloud applications, integrations or low‐code/no‐code tools
Knowledge of data mapping and migration techniques
Tertiary qualification in Information Technology, Business Information Systems or a related discipline
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📌 Business Systems Analyst (Melbourne)
🏢 Akkodis
📍 Melbourne