The Dispatcher Supervisor is responsible for ensuring the smooth running of the loading and unloading of all vehicles in accordance with the schedule. Liaise with dispatch to ensure stock is controlled in regard to returns. They will supervise the loading and unloading of trucks and vans and will support and liaise with the Warehouse Manager. Accountable for overseeing the logistics, efficiencies, and communicating essential information to drivers and customers. This position reports to the Warehouse Manager.
Your perspective:
Private Healthcare after 12 months of continuous service
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme
Key Job Responsibilities:
Customer Service:
Deliver World Class Service by providing superior customer service and strive to exceed the needs and expectations of internal and external customers
Maintain a positive relationship with all drivers and customers through effective communication and interaction
Value People by ensuring drivers have the necessary equipment to complete all scheduled deliveries and pick‐ups daily
To liaise with departments to ensure equipment is booked in and collected from the GI area.
Communicate with customers on deliveries due to delays, weather, and equipment issues
Coordinate dispatch and delivery activities between drivers and customers
See the Bigger Picture and as needed, assist warehouse team with pulling, receiving, and transportation of equipment
Liaising with project managers and support about trucks/vans.
Talking to trucking companies.
To supervise the team and coordinate the loading and unloading of all vehicles.
Ensure all equipment is in good condition for deliveries
Vehicle Maintenance:




Ensure that vehicles are well maintained by scheduling service appointments as required
Ensure Driver Vehicle Inspection Logs are performed before each trip
Ensure general maintenance supplies are on hand (e.g. wiper fluid, DEF, etc.)
Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles
Do the Right Thing and ensure that delivery trucks are kept clean, free of debris and maintained daily
GPS/Routing:
Drive Results by ensuring drivers are following set routes by dispatch for optimal production
Provide directions from location to location when needed
Provide management with reporting on fleet and drivers
Maintain current fleet and driver information on relevant systems
Create balanced routes for optimal driver/truck production and fleet efficiency
Monitor live routes for optimal route and traffic condition
Confirm drivers are operating in a manner that consistently reflects Encore values
Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks
Manage and monitor manual and/or electronic log books
Training/Staff Development
Value People - Assists in training the Dispatcher on Encore service expectations.
Serves as a mentor for current hires.
Models and reinforces a positive working environment centred around company values.
Conducts the annual ITM process for assigned team members in conjunction with the Warehouse Manager
To coordinate the staff and booking crew according to the workload
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change,



or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Requirements
High School Diploma / GCSE's or equivalent
2+ years supervisory experience
3 years of transportation or logistics experience (fleet management preferred).
Exceptional customer service skills
Ability to lead the organisation in a safe, productive and caring manner
General knowledge of vehicle inspection and maintenance
Ability to give, receive and follow written and/or oral instructions
High level of composure and good stress management skills
Alert, focused, and detail-oriented
Proficient using GPS and other routing systems
Ability to work both independently and cooperatively
Good communication skills, both written and verbal, with internal and external customers
Ability to work safely with high degree of quality
High degree of team work with customers, peers, and managers
Ability to use and understand automated routing software
General competencies skills in smart phone use
Demonstrate integrity in all areas
A sense of ownership and responsibility for safety and timeliness
Deliver World Class Service
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
See The Big Picture
Tech Savvy
Value People
Work is generally performed in a warehouse. Team members working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore. When in the warehouse, work will be completed in an environment with exposure to outdoor temperatures, dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on‐call status including days, evenings, weekends and holidays.
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📌 Dispatch Supervisor Encore Full-Time Contract (Bedourie)
🏢 Production Futures
📍 Bedourie