Ready to join our team? We're looking for a
PVE Cannington is on the lookout for a passionate and bubbly Client Care Representative to join our amazing team!
Make a real difference by supporting pet owners during critical moments
Enjoy a unique and rewarding work environment in a busy emergency hospital
Excellent penalty rates, including nights, weekends, and public holidays
About Us
Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists to help veterinary professionals do and be their best. We invest in our team members' work-life balance, career progression, and personal development, empowering them to excel in the field of veterinary medicine while making a meaningful impact on the lives of animals.
About the Clinic
AES Cannington/PVE is a fast-paced and progressive emergency service located in our 2 well renowned hospitals based in Yokine and Cannington. We are a trusted leader in Emergency and Critical Care (ECC) for small animals and our vision is to set the highest possible standard for ECC medicine in Australia. We have an inclusive and compassionate team of Client Care Representatives, Management, Nurses, and Veterinarians.
About the Role
Our Client Care Representative role is the main connection between our clients and the clinical team. This position is responsible for ensuring our clients and their pets have the best possible experience whilst in AES care. This starts from the time they come through our doors to when they leave and beyond. We greet everyone with a smile on our face and compassion in our heart, regardless of the emergencies that are occurring behind closed doors.




This is a Casual role with opportunities for Permanent Part time or Full-time hours. Please note PVE Cannington a 24/7 emergency clinic, so flexible availability is required for shift work.
What does CCR life look like at PVE?
Providing exceptional care to clients and pets including triaging pets on arrival
Communicating pet updates to clients and answering their queries
Collaborating with the broader team regarding updates, pet's needs and finance information
Assisting clients with finance and insurance claims
Cash handling and daily reconciliations
Adhoc administrative duties associated with running the front of the clinic
About You
Excellent customer service skills and experience
High degree of resilience
Quick thinking and thrive in a fast-paced environment
Personal mode of transport (essential for shift work)
Flexible availability for shift work
Pet well-being discounts (including discounted treatment and products)
Discounted gym memberships (Fitness Passport)
Hourly rate starting at $***** (increases to $***** after training period) + super + 17.5% Annual Leave loading
Lucrative shift penalties (up $75 per hour depending on shift)
Refer a Friend program & rewards
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations
Cooperative and supportive team that will help to develop your career
Perth Vet Emergency - Cannington
Location:
T26, Primewest Cannington **** Albany Highway, Cannington, ****, WA
#J-*****-Ljbffr

📌 Client Care Representative (Perth)
🏢 Animal Emergency Australia
📍 Perth