Department of Customer Service's Independent Review Office seeks a Complaint Resolution Officer to support Level 1/Level 2 operations. You will engage in frontline resolution, gather information, assess responses, and communicate outcomes with empathy and procedural fairness.
Role covers triage through to investigations, ensuring timely, fair processes and transparent guidance for entitlements and steps ahead. Flexible working arrangements available within policy.
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📌 Frontline Complaint Resolution Specialist (Level 1/2) (Sydney)
🏢 Department of Customer Service
📍 Sydney
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