AUS | Albert Park | Units 4&5, **** Port Road
Full time
J*******
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
IT Support Specialist | Iron Mountain
Power the Systems That Protect the World's Data
At Iron Mountain, we don't just store information—we protect it. We are seeking an IT Support Specialist to join our team, serving as the critical link between our people, our hardware, and our network infrastructure. If you thrive on solving technical puzzles and keeping essential systems running smoothly, this is your opportunity to build a career with a global leader in information management.
What You'll Do
In this role you will:
Technical Troubleshooting: Provide direct hardware and software support across PCs, servers, and mainframes to keep operations running seamlessly.
User Support:



Assist team members with system procedures, online transactions, system status updates, and downtime protocols.
Collaborative Problem-Solving: Partner with network services, software systems engineering, and application development teams to restore services and resolve complex issues.
Tracking & Resolution: Maintain detailed logs of support requests to ensure timely, efficient problem resolution and prevent future disruptions.
What You Bring
The ideal candidate will have:
Technical Knowledge: Working knowledge of IT hardware, operating systems, and application support, developed through formal training, certifications, or prior work experience.
Process-Driven Mindset: Ability to follow established technical procedures while accurately diagnosing system issues.
Team Player Attitude: Strong communication skills to collaborate effectively with cross-functional technical teams and end-users.
What We Offer
Guided Growth: Work within a structured workplace offering a moderate degree of supervision designed to help you sharpen your skills and advance your career.
Global Impact: Be part of a trusted global brand dedicated to actionable security, sustainability, and technological innovation.
Supportive Culture:



Join a team that values continuous learning, clear communication, and reliable teamwork.
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition:
J*******
#J-*****-Ljbffr

📌 It Support Technician (Melbourne)
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