Townsville City Council is seeking a Coordinator Customer Experience to shape how residents, businesses and visitors interact with council. You will champion a customer-first approach, lead a small team of customer experience specialists, and partner with business units to improve services and resolve pain points.
You will use feedback, data and insights to drive opportunities for continuous improvement, build solid stakeholder relationships and provide strategic advice to deliver exceptional
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📌 Customer Experience Leader — Community Impact (Townsville)
🏢 Townsville City Council
📍 Townsville
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