Changing Lives, Transforming Careers:
At Amplifon,
we're more than a company
. As the Global Leader in hearing care, we combine
cutting‐edge solutions
with a
personal touch
to create unforgettable experiences for our customers.
With a shared vision to
empower people
and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels
innovation, growth, and a purpose
that resonates far beyond the ordinary.
Join us and shape a future where sound connects, inspires, and transforms lives.
Life at Amplifon:
Working at Amplifon gives you the chance to
make your voice heard, build strong working relationships
and create your own
tailor‐made career.
Here, you'll find all the
support, tools, and opportunities
you need to
grow,
whether it's through our top‐class
development programs
or by taking on projects in other parts of the world. And your colleagues will be there to
motivate and inspire
you every step of the way.
Position Purpose
Reporting to the Retail Training Manager, this is an exciting opportunity for an energetic and experienced retail qualified with a passion for coaching and development. In this role, you'll use your frontline experience to train and uplift our retail teams (Client Advisors), helping them deliver exceptional customer experiences and achieve strong sales outcomes.
Location: This role can be based anywhere in Australia.
Responsibilities
Deliver engaging training and coaching programs to Audiology retail team members
Drive best‐practice customer service standards across clinics
Monitor, evaluate,



and continuously improve training effectiveness
Identify capability gaps and develop targeted training plans
Facilitate training through a mix of methods, including e‐learning, virtual sessions, and face‐to‐face workshops
Lead onboarding and induction programs for new team members
Provide hands‐on, on‐the‐job coaching in clinic environments
Develop and update training materials and modules
The Ideal Candidate
Minimum 2 years' experience in a retail sales or customer service role (experience in training or mentoring highly regarded)
Completion of Year 12 or equivalent
Passion for coaching others and delivering outstanding customer experiences
Confident facilitator with strong communication and presentation skills
Well‐developed organisational skills with the ability to manage competing priorities
Proficient in Microsoft Office Suite
Willingness to travel interstate and must hold a valid driver's license
Proven ability to achieve results in a customer‐facing or sales environment
Putting People First
One of the ways we
amplify careers
is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.
In addition, if you're ready to put in the hard work, we'll make sure your dedication and achievements are recognised.
Ready to take the next step in your career?
Amplify your purpose
with Amplifon!
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.
#J-*****-Ljbffr

📌 Client Advisor Trainer (Newcastle)
🏢 Amplifon
📍 Newcastle