Credit Process and Operations Lead
We're Momentum Energy – a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require.
We are on the hunt for a bright, innovative, customer first people person to join us.
About the Role:
As Credit Process & Operations Lead you will oversee critical back office functions within Credit Management. You will keep the customer at the forefront and know how to balance business needs and amazing service whilst building strong relationships.
Your key responsibilities will include:
This role directly contributes to the delivery of the Credit Management strategy to maximise debt collection activity and revenue, minimising risk and compliance exposure whilst supporting the strategic direction of the business. This role requires a high level of service both with internal and external stakeholders and is the key reference point for all non-voice customer related issues. Voice activity is required from time to time to ensure timely workflows are maintained.
Being a hands on leader you will have responsibility to identify efficiency improvements, areas of potential automation, and importantly, the creation and execution of appropriate controls to mitigate risk.
You will lead a team across Hobart and Melbourne, drive staff engagement, create a positive and fun working environment, developing individual action plans that drive continuous improvement and optimise performance. The successful candidate will have strong analytical and Microsoft skills as you will be required to analyse and report on daily,



weekly and monthly operational performance.
About You and Your Experience:
Extensive experience in Operations, thriving in fast-paced and diverse roles
Skilled in coaching, guiding, with the ability to inspire teams across multiple locations
A passion for people leadership, driving engagement and ongoing development
Inquisitive and eager to assist others while finding solutions to challenges
Ability to work accurately to strict deadlines
Excellent communication and organisational planning skills
The ability to develop and maintain professional relationships with internal and external stakeholders
Solid analytical and Microsoft skills
Solid understanding of Credit principles, ASIC/ACCC Guidelines for Debt Collection, Energy Retail Code including Essential Services Commission and Energy Water Ombudsman Victoria regulations and the Privacy Act (desirable)
Further information can be found on the attached Position Description:
PD - Momentum Credit Process & Operations Lead.pdf
You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.
We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.
Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.




For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at or ***************.
Humans
As a company we have one main goal, and it's making energy simple for customers. We know this industry can be pretty tricky, so we're working on ways to fix that. The more we can do to make things easy to understand forour customers, the better.
Planet
The future of energy is renewable, which is why it feels good to be owned by Australia's largest renewable generator, Hydro Tasmania. With their support we're working on ways to expand the kinds of renewable energy optionswe're able to offer.
We sweat the small stuff, too – with separate bins for coffee grounds, compost and soft plastic. And if you ever forget your green bags, we've got some you can borrow.
Whether you're an up-at-five athlete or afternoon ambler you'll get access to wellness coach who can help you with things like ergonomics and nutrition.
You'll get all the usual suspects too, like staff rewards programs and discounts on gym memberships and private health insurance.
Growth
The energy industry is competitive, and we're pretty ambitious. So if you're a go-getter with big ideas, we want to know you – especially if you want to see your ideas and contributions make a real difference.
And because we want the best people, we're big on flexibility too. Which means accommodating your particular needs, differences and abilities (and being open to all the ways we can do that).
Balance
You spend a lot of time at work, but we know there's plenty that goes on outside of it too. We offer an Employee Assistance Program so you can get support when things aren't quite running smoothly, and a no-questions-askedrecharge day for when you just need to look out for you.
The team is always looking at where we can offer extra support to our people. More recently this has meant establishing a family and domestic violence support package, and providing ongoing super contributions during any unpaid parentalleave.
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📌 Credit Process And Operations Lead (Kalgoorlie - Boulder)
🏢 Momentum Energy
📍 Kalgoorlie - Boulder