DAG Tech seeks a
Tier II IT Support Engineer
to fulfill a key role on our Engineering Operations team in Sydney. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.
Role Description
Support end-users with effective resolutions. Sample tasks include:
Computer configurations and troubleshooting
Hardware troubleshooting
Network connectivity issues
Video conferencing system troubleshooting
User onboarding and offboarding
Cloud services account creation and configuration
Password resets
Configuring user permissions
Ensure high quality of support
Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
Build and maintain accurate technical documentation including accurate time tracking
Role Format
Type:
Full Time Employee
Schedule:
40 hours per week
Performance:




At client site 100% of the time, Sydney
Paid Time Off (PTO):
Federal holidays, 2 weeks vacation, 1 week personal
Technical Proficiencies Required
Desktop:
Windows, Mac
Mobile:
iPhone, Android
Cloud:
Microsoft 365, Google Workspace, Zoom
Network:
Ethernet, wireless, firewall, router
Personal Skills Required
High level of professionalism
Positive attitude
Superior customer service skills
Team player
Consistency and reliability
Exceptional verbal communication and technical writing skills
Ability to multi-task gracefully
Ability to exercise clear judgment
Opportunities for Advancement
Tier III engineering
Project engineering
Cybersecurity roles
Client management responsibilities
Engineering management responsibilities
Engagement:
Full Time Employee |
Salary:
$62,400–$79,040/year |
Location:
Sydney, NSW, Australia (On-Site)
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📌 Tier Ii It Support Engineer – On-Site (Sydney) – Full Time Dag Tech
🏢 DAG Tech
📍 Sydney