Serco is a place where you can grow
Join a team of 10,000 professionals across Asia Pacific (APAC) and experience a place of challenge, prospect, and reward.
Perks
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
Location: Open to ACT, NSW or VIC
Access to our Employee Networks fostering diversity and inclusion
Supportive leadership and a collaborative team culture
Discounts on health, travel, and more through our employee benefits program
Serco is a place where you can grow
Join a team of 10,000 professionals across Asia Pacific (APAC) and experience a place of challenge, chance, and reward.
Benefits
We offer lots of headroom for you to grow and adaptable benefits to suit you in every stage of your life and career, including:
Location: Open to ACT, NSW or VIC
Access to our Employee Networks fostering diversity and inclusion
Supportive leadership and a collaborative team culture
Discounts on health, travel, and more through our employee benefits program
Make an impact at Serco
As an Operations Coordinator within the ADF Health Services Contract (AHSC) team, you'll play a key role in supporting the delivery of workforce services across the SNSW Region. You'll help keep operations running smoothly by responding quickly to workforce needs and ensuring shifts are appropriately covered.
This is a UPL-only role, working early morning and evening shifts. As part of the National AHSC support team, you'll take incoming calls, respond to urgent workforce requirements and source backfill where needed to help maintain continuity of service.
As an
Operations Coordinator
in the
AHSC contract
, you'll make a positive impact by:
Managing incoming calls relating to workforce and roster requirements.
Managing unplanned leave absences and sourcing shift backfill.
Coordinating with staff and stakeholders to identify suitable backfill options.




Updating workforce and roster information accurately and in a timely manner.
Responding to queries and escalating issues where required.
Serco is a place for you
To Be Successful In This Role You'll Have
Australian Citizenship due to clearance requirements.
Solid attention to detail and exceptional data management skills.
Excellent organisational skills with the ability to manage competing priorities.
Strong administrative capability and a confident, professional manner.
Strong interpersonal and communication skills to build relationships with staff and stakeholders.
The ability to confidently manage incoming calls and respond to workforce requirements.
Previous administrative or coordination experience, ideally in a 24/7 operational environment.
Experience in clinical and/or defence environments (highly regarded).
In joining us, you'll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you'll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, technology, and partners to create impactful solutions that address urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.
By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.
Impact a better future at Serco.
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📌 Operations Coordinator (Canberra)
🏢 Serco
📍 Canberra