Provide
L1/L2 onsite IT support
for end users, desktops, laptops, printers, and peripherals.
Troubleshoot
Windows OS, Microsoft 365, Active Directory, VPN, and basic network issues
.
Install, configure, and maintain desktops, laptops, applications, and IT hardware.
Handle
hardware/software incidents, troubleshooting, and root-cause analysis
.
Perform user account, access, and basic AD administration.
Support
IT asset management, hardware inventory, and device lifecycle activities
.
Coordinate with remote infrastructure/network teams and external vendors for issue resolution.
Maintain incident records, technical documentation, and follow
ITIL/ITSM processes
.
Provide onsite support during
moves, installations, upgrades, and technology deployments
.
Key Skills:
Field/Desktop/End User Support
Windows *****
Microsoft 365 / Office 365
Active Directory
Hardware & Software Troubleshooting
Basic Networking – TCP/IP, DNS, DHCP, VPN
ITSM / ServiceNow
IT Asset Management
Remote & Onsite Support
Robust communication and customer-service skills
#J-*****-Ljbffr

📌 It Support Engineer (Brisbane)
🏢 Teceze
📍 Brisbane