At Certis Security Australia our mission is to make our world safer, smarter and better. As Australia's only next generation security company operating at scale, we protect some of the nation's most sensitive assets through disciplined operations, strong governance and highly trusted people.
Job Impact
We are seeking professional Security Officers to support high-profile government client sites across Brisbane. This is a frontline role where professionalism, composure and customer service excellence are essential in maintaining a safe and secure public-facing environment.
About The Role
The security team at these sites plays a critical role in ensuring the safety, comfort and confidence of the community accessing government services.
As the first point of contact for visitors and staff, you will set the tone - delivering a welcoming, respectful and professional experience while maintaining strict adherence to site procedures and security protocols.
Employment Type:
Full-Time
Roster:
Monday to Friday – Day Shifts (No nights or weekends)
Locations:
All Suburbs Brisbane, Gold Coast and Sunshine Coast including Mt Isa, Townsville, Cairns, Mackay, Longreach, Bowen, Aitkenvale, Gladstone, Mareeba, Bundaberg, Emerald, Maryborough, Rockhampton, Innisfail.
Key Responsibilities
Managing access points and maintaining a safe, secure environment
Screening visitors and monitoring site entry and exit
Delivering high-level customer service in a public-facing setting
De-escalating challenging situations calmly and professionally
Supporting emergency response procedures when required
Ensuring compliance with all site procedures and policies
Maintaining accurate incident reports and daily activity logs
Communicating effectively with internal teams and stakeholders




Upholding a strong safety-first mindset at all times
About You
Previous experience in a customer-facing security role
Strong communication and interpersonal skills
Confident in managing difficult situations and conflict resolution
Professional presentation and customer service focus
Solid attention to detail and reporting capability
Ability to work independently and follow procedures
Mandatory Requirements
Current QLD Security Licence (Cert II – Crowd Control & Unarmed)
Current First Aid Certificate & CPR
Unlimited working rights in Australia
Why join Certis
Monday to Friday roster - enjoy genuine work-life balance
Work with a respected government client across multiple locations
Access career progression through our High Potential Development Program
Employee benefits including retail discounts and wellbeing support programs (EAP)
Be part of a supportive and inclusive workplace culture
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.
We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply.
Certis Security Australia – Master Licence Details
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📌 Security Officer (Brisbane)
🏢 Certis
📍 Brisbane