We are a proudly Australian-owned, internationally recognised leader in the debt collection industry.
Our reputation has been built on strong values, exceptional people, industry-leading processes, and a culture that genuinely supports success. We're known for our team-oriented environment, energetic workplaces, outstanding training programs, and leaders who invest in their teams.
Due to internal promotions, we have a number of roles in our collections team. As a Collections Officer, you'll be on the front line connecting with vulnerable customers, helping them get back on track with their overdue accounts.
On a day-to-day basis you will:
Manage inbound & outbound calls, scheduling payment plans and the successful collection of outstanding and overdue debts
Use your empathic nature and warm phone manner to understand and navigate the best outcome for each stakeholder while still getting the results
Negotiate, problem-solve and, delivering great customer outcomes
To be successful
You are a confident communicator, a team player with a friendly and positive demeanour
You are tech savvy and can work within a variety of software platforms




You understand process and the importance of following procedures
You are willing to learn and keen to make your mark in the industry
Previous exposure to call centre or customer service preferred.
Why apply?
Get paid to learn with full training and ongoing development
Generous performance bonus, rewards and recognition
Enjoy our onsite gym, games rooms, and regular team events
Work alongside supportive leaders and teammates who want to see you succeed
We're serious about success, but we know how to have fun along the way! When you join us, you're not just starting a job, you're building a career with one of Australia's leading credit management organisations.
We are a diverse bunch and so welcome all applications from people of all backgrounds, age, cultures, genders, identities, abilities, and experiences. No matter who you are, there's a place for you here.
Applicants must be a Permanent Resident/Australian Citizen due to the sensitivity of the information you will be dealing with, a full Police clearance will be a requirement of the position.
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📌 Collections Officer - Australia Wide (Sydney)
🏢 ARMA Group (ARMA)
📍 Sydney