Due to an internal secondment we have an exciting full time, fixed term, 12 month vacancy to join our National Workforce Effectiveness team at Salvos Stores in Blackburn, Melbourne with hybrid working arrangements.This position leads Workforce Effectiveness across Salvos Stores by improving frontline ways of working through practical, store-ready procedures, step guides and operational tools.
The role coordinates a small team of two Workforce Effectiveness Consultants and works with Retail, Operations, Customer Experience, Risk, People and Culture and other stakeholders to identify friction points, design solutions and support adoption.ResponsibilitiesLead Workforce Effectiveness initiatives by developing clear, practical operational guidance for stores (SOPs, step guides, quick reference guides, forms and templates)Identify improvement opportunities to simplify ways of working through frontline feedback and operational insightsOversee governance and lifecycle management of operational materials including ownership, review cycles, version control, publishing and archivingSupport the development of a structured, user-friendly Knowledge HubEnsure content is consistent, searchable and fit for future digital/AI usePilot and refine improvements, driving continuous enhancementEnable smooth implementation through easy, practical guidance and engagementMonitor and report on progress,



risks and resource needsAbout YouProven experience in operational improvement, workforce enablement, process uplift or multi-site implementation (retail or similar environments highly regarded)Strong capability in developing practical procedures and guides that teams can easily use during live operationsExperience leading or coordinating others, including coaching and quality assuranceExcellent stakeholder engagement skills, with the ability to influence, align and manage expectations across functionsExperience in knowledge management, information governance or content lifecycle management (desirable)Familiarity with workflow and collaboration tools used to plan, track and publish operational resources (desirable)BenefitsEligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiativesFlexible and hybrid WFH arrangements, access to Fitness Passport and Consumer DiscountsAccess to EAP and health & wellness initiativesOngoing training and development opportunities that enhance on the job skills and proficiencyRewarding and fulfilling purpose driven careers that have positive and sustainable social impacts
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📌 Workforce Effectiveness Lead (Victoria)
🏢 The Salvation Army Australia
📍 Victoria