Looking for a customer-focused administrator with strong communication and business support skills.

Your new company

Our client is a key player in Queensland's $50 billion building industry, employing 235,000 people, they maintain vital assets like schools and hospitals. With 1,500 staff and extensive facilities, it supports regional areas, trains young tradespeople, and swiftly responds to disasters, ensuring community resilience and industry stability.

Your current role

- Deliver professional and timely customer service to internal and external stakeholders
- Manage incoming calls, emails, and correspondence, ensuring enquiries are responded to within required timeframes
- Build and maintain positive working relationships with stakeholders to support effective service delivery
- Provide accurate administrative support, including document preparation, reporting, and record maintenance
- Maintain and update information systems, databases, procedures, registers, and operational documentation
- Respond to enquiries professionally and escalate matters where appropriate
- Contribute positively to team goals and support a collaborative workplace culture
- Identify opportunities to improve processes and support continuous improvement initiatives
- Undertake a broad range of administrative tasks to support daily operations
- Thrive in a fast-paced environment while meeting service standards and performance targets

What you'll need to succeed





- Proven customer service experience with a strong focus on delivering positive outcomes
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to prioritise competing tasks
- High attention to detail and accuracy in record keeping and documentation
- Ability to work both independently and as part of a team
- Skilled, proactive, and solutions-focused approach to work
- Ability to perform effectively in a high-volume, KPI-driven environment

What you'll get in return

This is a great opportunity to join a busy and supportive team on a temporary contract commencing ASAP until 24 December 2026, with the potential to extend. Working in a customer-focused administrative role, you'll provide essential business support, manage enquiries, maintain records and documentation, and liaise with a range of internal and external stakeholders. Ideal for an organised administrator who takes pride in delivering exceptional customer service and enjoys working in a fast-paced, collaborative setting.

What you need to do now

If you're interested in this role, applications can be submitted via the "apply now" button. Please ensure you are submitting an up-to-date CV. If you have any further questions, please contact Tanaya Tolson on (07) 4960 1126.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Business Support Officer (Rockhampton)
🏢 Hays
📍 Rockhampton