Service Sales & Contracts Administrator Western Sydney | Full-Time | Permanent

Opportunity If you’re strong with customers, confident following up opportunities and enjoy seeing tasks through from start to finish, this role gives you the chance to combine administration, customer service and commercial responsibility in one varied position.

Joining an established Western Sydney-based service team within a mission critical power and environmental services organisation, you’ll become an important link between customers, service representatives, suppliers and internal teams. Rather than simply processing paperwork, you’ll take ownership of service quotations and maintenance contract renewals, follow up opportunities and help convert them into sales while maintaining a high standard of customer service.

The Role Your focus will be managing service quotations and maintenance contracts from initial preparation through to follow-up and completion. You’ll prepare and process quotations, monitor their progress, follow up customers and work to convert opportunities into sales.

You’ll also manage maintenance contract renewals, maintain accurate ERP and contract information, complete month-end reporting and coordinate with Service Sales Managers and representatives across multiple states.

A key part of the position is keeping things moving. That means reviewing supplier and subcontractor quotations, working towards quotation turnaround targets, communicating with stakeholders and making sure opportunities and actions don’t disappear into someone’s inbox.

Key responsibilities include:





- Prepare, process and follow up field service-related quotations.
- Monitor quotation status and update records in the ERP system.
- Follow up customers and convert quotations into sales.
- Ensure quotations are accurate, competitive and aligned with agreed contracts, rates and terms.
- Review quotations from subcontractors, suppliers and internal teams.
- Generate quotations within the required 48-hour turnaround target.
- Maintain explicit communication with internal and external stakeholders.
- Prepare, process and follow up service and maintenance contract renewal proposals.
- Convert contract renewal opportunities into sales.
- Maintain accurate ERP and contract databases.
- Complete month-end contract reporting requirements.
- Maintain online platforms for key accounts as required.
- Coordinate with Service Sales Managers and state representatives on contract follow-ups.
- Seek customer feedback and identify opportunities to improve the customer experience.
- Work towards and exceed sales targets and KPIs.
- Visit customers as required.
- Take ownership of tasks and drive actions through to completion.

Ideal Candidate You’ll ideally have previous experience in administration,



service coordination, customer service, contracts or a similar operational support position, preferably within a technical or service-based environment — think HVAC and UPS systems.

You’ll be organised, commercially aware and comfortable working towards sales targets and KPIs. Strong computer and administration skills are important, as is the ability to manage competing priorities without sacrificing accuracy or customer service.

Most importantly, you’ll be someone who takes ownership. You’re comfortable following people up, solving problems, making decisions and driving actions through to completion rather than waiting to be told what happens next.
Why Join This is a full-time, permanent Western Sydney-based opportunity offering stability and a varied position where you can make a visible contribution to service sales, customer relationships and contract growth.

You’ll work across quotations, contracts, customer service and operational coordination, giving you broader exposure than a traditional administration position and the opportunity to build your career within an established service environment.

The position is 40 hours per week, working 8:30am to 5:00pm with a 30-minute lunch break. On-site parking is available.

This job won't last, so apply now by clicking the Apply button and add your most recent CV.

Apply Now! We are interviewing immediately! Call us on 1300 528 *** for more information! This role will go quickly so don't snooze - Get in touch today!

📌 Service Sales and Contracts Administrator (Sydney)
🏢 Katz Recruitment
📍 Sydney