Job Description:

COMPANY:

This company is a relatively young yet growing not-for-profit who operate in the Medical Research-related space.

- Newly created position to transform/uplift the IT environment, cybersecurity, data management, and AI across the organisation.
- Open minded and flexible culture focus on inclusivity, integrity, and team work to deliver great work that drives impactful outcomes.
- Hands-on role in a small yet growing organisation.
- NFP salary packaging/salary sacrifice
- Hybrid working.

ROLE OVERVIEW:

As the IT Manager (Systems & AI) you will be first hire in IT, making it a very broad and hands-on role that will evolve and expand over time along with the organisation.

Key elements include the review & uplift of the current IT environment; managing external IT vendors; selecting & implementing recent systems; establishment of cybersecurity frameworks; implementation of ongoing AI governance; as well as end-user support for a small yet growing number of internal staff.

Responsibilities include:

Business Systems and Digital Transformation

- Lead the scoping, sourcing, evaluation, procurement, and implementation of new technology platforms, including CRM and core business applications.
- Business requirements gathering with to understand stakeholder needs then translate into practical deliverables.
- Identify opportunities for automation and process improvement through current and emerging technologies.
- Act as the system owner for key IT platforms and applications.

AI & Automation
- Act as the lead and primary advisor on AI governance, capability, implementation, and safe/effective use.
- Design & implement AI enabled workflows that support organisational needs yet remain compliant with internal AI governance frameworks and broader privacy, security, and governance requirements.
- Assist to build and maintain AI solutions.

Cybersecurity, Risk and Compliance
- Establish and implement a cybersecurity framework.
- Support cybersecurity, privacy,



and information governance across the organisation.
- Conduct technology risk assessments and support incident management and continuous improvement.

IT Vendor Management
- Oversee and manage the external MSP and other IT vendors ensure effective and continuous service delivery.
- Act as the primary point of contact for technology operations, security, and digital transformation initiatives.
- Assist with software licensing, contract renewals, vendor selection, and implementation partner management.

Digital Systems Administration & End User Support
- End user IT support, including desktop hardware/software (Windows, Microsoft 365, macOS); meeting room / VC support etc
- Monitor system performance and coordinate support/issue resolution with external providers.

REQUIRED BACKGROUND / EXPERIENCE / PERSONAL QUALITIES:

Suitable for a hands-on IT Lead / IT Manager with digital transformation, CRM, AI, and cybersecurity experience who thrives in smaller yet high-performance environments.

Being in a stand-alone role, it's suited to an energetic hands-on "doer" who enjoys wearing multiple hats and is happy to do what's needed to get the job done. Someone hands-off running and directing large teams to deliver won't be suitable.

Ideal for someone who's excited about joining a growing organisation that makes a meaningful impact on people's lives.

Required skills / knowledge / experience:

- Proven experience managing & optimising digital systems and technology platforms.
- Strong knowledge of Windows OS, Mac OS, and Microsoft 365.
- Comfortable & capable of providing IT support to a small number of end users.
- Experience sourcing, implementing,



and managing business systems, including CRM and other enterprise platforms.
- Practical expertise in AI tools and workflow automation.
- Sound understanding of cybersecurity, privacy, and information governance.
- Experience successfully managing technology vendors, managed service providers, and implementation partners.
- Proven experience engaging with business stakeholders to understand their problems, then develop innovative ways to solve them through IT.

Required attitude & personal qualities:
- Friendly, approachable, and inclusive team player.
- Clear communication skills capable of interacting with technical and non-technical stakeholders.
- Enjoys 'rolling their sleeves up' and getting hands-on.
- Demonstrate a practical and outcome focused approach to technology adoption.
- Curious and open-minded with a flexible and adaptable approach to IT.
- Energy and enthusiasm to make things better and solve business problems through technology.

Full-time permanent role offering circa $150,000 - $170,000 (plus super) + NFP salary packaging benefits - depending on experience.

*Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Requirements:

IT Manager, AI Systems, Management Lead, Support Transformation

📌 IT Manager (Systems & AI) - Hands On (Sydney)
🏢 Robert Half
📍 Sydney