Hamilton Indoor Leisure and Aquatic Centre (HILAC) is looking for our next Customer Service Superstar!
Our Customer Service Officers are an integral part of the HILAC and Outdoor Pools team, helping to create a welcoming, friendly and positive experience for everyone who visits our facilities.
As a Customer Service Officer, you will be the first point of contact for our community and members, providing excellent customer service while supporting the smooth day-to-day operation of the centre. The role is varied, with opportunities to work across customer service, administration, cash handling and general operational tasks.
If you enjoy working with people, are confident communicating with customers and love being part of a team, this could be the perfect opportunity for you!
One of the requirements of this position is to hold, or be willing to obtain, a current Lifeguard Qualification. This also provides the opportunity to pick up additional hours by completing Lifeguard shifts within our Aquatic Centre operations.
Successful applicants will also be required to hold a current First Aid Certificate and a Working with Children Check.
If you're looking for a varied role where you can build your customer service skills, work with a great team and become an important part of the HILAC community, we'd love to hear from you!
Benefits of working at Council:
- We encourage personal and professional growth
- We understand the importance of work / life balance
- We embrace change
- We are committed to providing a safe work environment
- We offer flexible work arrangements
Working at Southern Grampians Shire Council provides excellent work life balance, competitive remuneration, salary sacrifice, access to health and wellbeing programs, and access to further training and development opportunities. We are a child safe organisation.
Further information for this role can be obtained by contacting Robert West, HILAC Centre Manager via phone on 5551 4336.
Full details of this position are in the position description attached below.
How to apply:
- Click the Apply button below
- Download and read the position description here
- Attach a resume and cover letter
Applications close: Friday, 25 September 2026, 5:00pm
📌 Customer Services Officer (HILAC) - Permanent (Hamilton)
🏢 Southern Grampians Shire Council
📍 Hamilton
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