About us
At CareSuper, we believe we're Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we're passionate about helping our members retire with confidence. We're growing fast and looking for our next superhero to join us on this exciting journey.

Insurance & Claims Team Leader
We are seeking a dedicated Insurance & Claims Team Leader to lead a team responsible for delivering professional, compassionate and efficient insurance and claims services to members and their beneficiaries. This role plays a key part in ensuring insurance and claim activities are managed in line with approved delegations, legislative obligations, service standards and organisational policies.

About the role:

- Lead, coach and develop a team of Insurance & Claims Administrators to deliver exceptional member outcomes.
- Ensure insurance and claims services are provided with empathy, professionalism and compliance with legislative and organisational requirements.
- Review and approve claims within delegated authority limits.
- Monitor team performance, service standards and deadlines, driving continuous improvement across the function.
- Provide guidance and support to team members on complex claims, exceptions and escalations.
- Liaise with insurers to resolve underwriting and claims-related matters.
- Partner with internal stakeholders, including Governance, Risk and Compliance, to support the management and resolution of insurance-related complaints.
- Identify and implement process improvements that enhance efficiency while maintaining compliance obligations.
- Coordinate workload allocation and day-to-day team activities.
- Identify capability gaps and facilitate training and development initiatives for individuals and the broader team.
- Support reporting requirements and escalate issues to the Manager Insurance & Claims as required.
- Coordinate and complete user acceptance testing for systems upgrades and enhancements, including Acurity,



CFM and related platforms.
- Build and maintain effective relationships with internal and external stakeholders.
- Assist in coordinating claim decision meetings, including preparation of reports, recommendations, agendas and minutes.
- Contribute to a positive, collaborative and member-focused team culture.

What we're looking for:

- Experience leading and developing teams, ideally within superannuation, insurance, claims or broader financial services environments.
- Demonstrated ability to drive team performance, achieve service standards and deliver against business objectives.
- Experience managing performance, accountability and employee development.
- Strong knowledge of insurance, claims and administration processes.
- Understanding of superannuation and taxation legislation.
- RG146 qualification or willingness to attain.
- Proven ability to manage conflict, negotiate effectively and maintain professionalism in challenging situations.
- Strong change management experience, including successfully implementing new processes or ways of working.
- Exceptional analytical and problem-solving skills, with the ability to assess complex information and make informed decisions.
- Advanced knowledge of Microsoft Office and experience working with business systems and technology platforms.
- Excellent written and verbal communication skills, with the ability to engage effectively with a wide range of stakeholders.
- Highly organised with strong attention to detail and a commitment to accuracy.
- Ability to handle sensitive information with discretion, professionalism and sound judgement.




- Flexible and adaptable, with the ability to manage competing priorities and high workloads in a fast-paced environment.
- A genuine commitment to delivering compassionate and member-focused outcomes.

Highly regarded:

- Experience within superannuation, group insurance or financial services.
- Knowledge of death, TPD and income protection claims processes.
- Experience working with insurance administration platforms such as Acurity, CFM or similar systems.

Why CareSuper?
We're not just another super fund. We're a values-driven organisation that puts people first—our members and our team. Here is what you can look forward to:

- Hybrid and flexible work workplace
- 3% Superannuation Guarantee (SG) above industry minimum
- Matching an additional superannuation salary sacrifice of up to 2%
- 5 weeks of annual leave
- 17 weeks of parental leave for all eligible employees
- Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
- External Employee Coaching Program and Professional Development
- Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

Ready to apply? We would love to hear from you! Just send through your resume and a cover letter. Be quick—we may close applications early if we find the right person.

What happens next? Need support during the application or interview process? We're here to help. Just reach out to your talent partner and let us know how we can make the process work for you.

We are committed to protecting your privacy—your personal information will be handled with care and in line with our Privacy Policy.

At CareSuper, we know that diverse perspectives make us stronger. We are proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.

📌 Insurance & Claims Team Leader (Canberra, Melb or Hobart) (Melbourne)
🏢 CareSuper (Secretariat Co.) Pty
📍 Melbourne