To sell club memberships, services & products by promoting a program that will help any given woman achieve her goals in the shortest possible time frame. This can be achieved by interacting with clients in a positive, supportive and encouraging manner, understanding that for some this will be a foreign and daunting experience. At Fernwood we pride ourselves on delivering the best service to our members and all staff follow our three step Mantra; Everybody Cleans, Everybody Sells, Everybody Motivates.
Key responsibilities
- Listen, motivate and inspire women in your community to start a health and fitness program at Fernwood
- Ensure all leads are attended to as per the flow chart in the sales manual with a minimum standard of 4 contacts in the first 2 days
- Use the Fernwood scripts to ensure your language is on brand and effective when communicating with prospects
- Ensure all Sales Processes are followed from Enquiry to Tour to Sale as per the Fernwood Sales Manual
- Ensure all prospects have a needs analysis using the Getting to Know You Form to encourage them to feel seen and heard
- Pro-actively ensure excellent product knowledge at all times
- Actively follow up on all opportunities arising from enquiries, referrals and 'tours not joined', calling them the next day for a decision
- Maintain punctuality and ensure grooming and presentation guidelines are followed and maintained to high personal standard
- Assist the Club Manager in providing Sales training, assistance and coaching to non-sales staff
- Use the upgrade procedure in the manual and other initiatives to encourage existing members to upgrade memberships or purchase additional products and/or services
About you
- Computer literacy – including intermediate Word, Excel, and Outlook skills
- Minimum Higher School Certificate
- Proven experience in face to face sales (minimum 1 year)
- Negotiation and influencing skills
- A positive, can do attitude
- Punctual, diplomatic and sincere with solid team focus
- Excellent communication skills (written and verbal)
- Ability to work and communicate with a wide range of people
- Ability to organise, prioritise and manage different tasks at the same time
- Available to work varying shifts including mornings, evenings and weekends
About us
Fernwood Women's Health Clubs is committed to the principles and practices of equal opportunity in employment for all of its employees. We uphold the values that support our behaviours in business: integrity, commitment, respect, passion, openness and service mentality.