Optus seeks an Associate Director, Workforce Optimisation to lead the transformation of an AI-enabled contact centre workforce.
You will shape workforce strategy, resource planning and optimisation to balance customer experience with operational and commercial outcomes.Partner across Operations, Technology, Finance, HR and Go-To-Market to influence senior stakeholders, drive AI-enabled change and build a future-ready workforce.
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📌 Lead, Ai Driven Workforce Optimisation New South Wales
🏢 Singtel Group
📍 New South Wales
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