Select how often (in days) to receive an alert:Customer Engagement Specialist-Adelaide or PerthDepartment: National Business CentreDivision: Business & Private BankAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleThe purpose of this role is to connect with a high volume of current and existing ANZ customers to identify lending opportunities and provide working capital solutions to help start, run and grow their business.Role Type: Secondment (12 Months)Role Location: Adelaide or PerthWork Hours:Full Time (40 Hours/week)What will your day look like?
As a Customer Engagement Specialist you will be accountable for:Actively pursuing existing small business customer leadsProviding high quality customer service and solutioning to a wide portfolio of small business customersApplying a broad understanding of product applicationBuilding and maintaining a robust internal networkMeeting and exceeding performance targetsOutbound leads-based calling to existing and current small business customersReferrals to specialist teamsWhat will you bring?




To grow and be successful in this role, you will ideally bring the following:Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.Business Analysis: Translating business requirements into solutions by understanding needs, feasibility and impact.Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities.
This includes identifying, planning for, tracking and resolving dependencies.You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
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📌 Customer Engagement Specialist Adelaide Or Perth
🏢 Australia And New Zealand Banking Group
📍 Adelaide