Customer Service Representative - InboundWe're looking for a confident and driven Customer Service & Sales Coordinator to join a fast-paced contact centre setting.
You'll be the first point of contact for customers - handling enquiries, booking jobs, and converting inbound leads into confirmed work.This role suits someone who enjoys speaking with people, working toward targets, and being part of a high-energy, performance-driven team.We're looking for a confident and driven Customer Service & Sales Coordinator to join a fast-paced contact centre environment.
You'll be the first point of contact for customers - handling enquiries, booking jobs, and converting inbound leads into confirmed work.This role suits someone who enjoys speaking with people, working toward targets, and being part of a high-energy, performance-driven team.About the CompanyMaster Trades Network is a consumer-centric, high-growth trades services organisation.
Utilising best-in-class technology, marketing, and operations, the business delivers fast, reliable, and qualified specialists to provide complete maintenance, installation, and repair solutions to customers across Australia.With rapid expansion underway, the organisation continues to invest heavily in training,



equipment, technology, and talent - ensuring it remains at the forefront of the evolving trades industry.What You'll Be DoingAnswer inbound calls and convert enquiries into booked jobsProvide clear, accurate information and solutions to customersHandle customer concerns and turn issues into positive outcomesWork closely with operations and teammates to deliver a seamless customer experienceWhat We're Looking ForExperience in a call centre, customer service, or sales-focused roleStrong communication skills with a confident, professional phone mannerA results-driven mindset with a focus on conversion and performanceStrong multitasking and time management skillsComfortable working across multiple systems simultaneouslyA positive, resilient attitude with a willingness to learnWhy JoinOngoing training, coaching, and performance supportA strong team culture - collaborative, supportive, and drivenA stable, high-volume environment with consistent inbound demandOpportunities to build both customer service and sales capabilityA high-energy, team-focused workplace with strong leadership support
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📌 Customer Service Representative Inbound New South Wales
🏢 Master Trades Network
📍 New South Wales