Medcast is a healthcare education and technology company on a growth trajectory - home to MedLuma, our AI-powered clinician platform, and a team that partners with government, Primary Health Networks, hospitals and practices across Australia.About the RoleWe're looking for a hands-on Customer Success Manager to lead the day-to-day delivery of our customer success function.
Reporting to the COO and supported by a Customer Success Associate, you'll own the customer portfolio end-to-end, from onboarding through to renewal, while helping to build the processes and foundations that will shape this function as it scales.This is a role for someone who genuinely enjoys the craft of customer success: building relationships, solving problems, and getting hands-on with the work, while also stepping into some early people leadership.What You'll DoManage day-to-day relationships across a portfolio of customers, including key accountsLead customer onboarding, check-ins and business reviewsOwn renewal conversations and identify expansion opportunities in partnership with Sales/GrowthMonitor account health and get ahead of churn riskProvide day-to-day coaching and support to our Customer Success AssociateHelp shape the customer success playbook,



tools and ways of working as the function maturesPartner closely with Product, Sales and Support to keep the voice of the customer front and centreWhat You'll BringExperience in a customer success, account management or client relationship roleSome experience mentoring or supporting others (formal or informal)Solid relationship-building skills and the confidence to manage renewal and retention conversationsComfort working with CRM/customer success tools and interpreting customer dataA proactive, solutions-oriented approach - you like solving problems, not just flagging themExperience in a quick-growing SaaS, technology or skilled services business is a plusHealthcare or health education sector experience is highly regarded but not essentialWhy Join Medcast?
Be part of a mission-driven business making a genuine difference in healthcare educationHybrid working (we have offices in Sydney and Bowral)Room to growWork closely with a supportive COO and a small, connected teamMedcast is committed to diversity, inclusion, and workplace flexibility.
We welcome applications from all members of our community and strive to provide equitable access to opportunities.
J-*-Ljbffr

📌 Customer Success Manager New South Wales
🏢 Medcast
📍 New South Wales