We're looking for a Customer Service Specialist who's passionate about delivering world-class service, driving user adoption, and making a meaningful difference every day.About the RoleThis is more than just a support role — you'll be a key part of our customer's journey from day one.
Through onboarding, training, and ongoing support, you'll ensure our clients get the most out of our subscription platforms and online store.What You'll Be DoingDeliver exceptional first-contact support via phone, email, and chatOwn and resolve complex customer issues, keeping clients informed throughoutConduct onboarding and training for recent clients and administratorsDevelop training guides, video tutorials,



and support documentationLead or support quarterly webinars and help identify upsell opportunitiesLog all customer activities and interactions in SalesforceContribute to internal process improvements and product testing (UAT)What You BringExperience in delivering training or customer educationStrong communication and presentation skillsAbility to influence and build strong relationshipsAttention to detail and a proactive approachBonus Skills (Nice to Have)Knowledge of ISO /ISO StandardsProficiency in CanvaWhy Join Intertek?
Join a globally recognised organisation with a solid reputation for quality, safety and assurance.Work in a diverse role that goes beyond traditional customer service.Build experience across customer onboarding, training, digital platforms and product support.Work collaboratively with Customer Service, Sales and Product teams.Develop your knowledge of Intertek Inform's subscription platforms and services.Enjoy the flexibility of a hybrid working environment.Be part of a team focused on delivering an excellent customer experience and helping customers get greater value from our solutions.
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📌 Customer Service Specialist New South Wales
🏢 Intertek
📍 New South Wales