Job Description
SureSafe Personal Alarms is a leading provider of personal emergency alarms in Australia, dedicated to helping seniors and people with medical conditions live independently and safely. Our mission is to provide high-quality, easy-to-use personal alarm systems that offer peace of mind to our customers and their families.
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Job Summary
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We are seeking a motivated and empathetic Customer Service Representative to join our team. The ideal candidate will provide excellent customer support, process products for dispatch, assist customers with product inquiries and ensure a smooth and positive customer experience.
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Key Responsibilities
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Process orders, program devices and pack products for dispatch.
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Answer inbound calls, emails, and chat inquiries from customers regarding SureSafe personal alarms.
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Enter customer details on a daily basis to our CRM.
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Provide product information, pricing, and guidance on selecting the best alarm for customers' needs.
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Troubleshoot basic technical issues and guide customers through setup and usage.
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Maintain accurate customer records and update CRM/shipping portals.
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Skills & Qualifications
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Previous experience in customer service, preferably in a healthcare or technology-related industry.
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Robust verbal and written communication skills.
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Ability to handle inquiries with patience, empathy, and professionalism.
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Valuable problem-solving skills and attention to detail.
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Proficiency in using CRM systems, email, and live chat platforms.
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Ability to multitask and work in a quick-paced workplace.
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Passion for helping others and making a positive impact.
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What We Offer
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Competitive salary and benefits.
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Supportive and friendly team workplace.
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Opportunities for career growth and development.
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Meaningful work that makes a real difference in people's lives.
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If you are a customer-focused professional who enjoys helping people and wants to be part of a growing company that values its employees, we'd love to hear from you!

📌 Inbound Customer Service Representative Gold Coast (Australia)
🏢 SureSafe Alarms
📍 Australia