Job Description
Sunstate Motorcycles is looking for an experienced Service Advisor and Workshop Controller to join our busy dealership in Maroochydore on the Sunshine Coast.
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These are key roles in our workshop, combining customer-facing service advice with the day-to-day control of workshop workflow. We are a successful family-owned multi-location group with stores across the Sunshine Coast, Fraser Coast and Gold Coast.
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What's on offer
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Competitive remuneration package + incentives
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Excellent staff discounts on motorcycles, parts and accessories
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Supportive family-owned culture with genuine career growth across our 7 locations
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5-day working week with a good work-life balance
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Up-to-date dealership and workshop environment
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Immediate start available for the right person
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In this role you will
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Be the main point of contact for service customers - booking jobs, quoting, and keeping customers informed
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Control workshop workflow, job allocation and technician utilisation
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Prioritise work to keep the workshop running efficiently and on time
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Liaise between customers, technicians, parts and sales teams
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Upsell servicing, maintenance packages and accessories where appropriate
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Maintain high standards of customer service, organisation and workshop presentation
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About you
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Previous experience as a Service Advisor, Workshop Controller or similar role in a motorcycle, automotive or marine dealership
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Solid customer service and communication skills
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Excellent organisation and the ability to manage competing priorities in a busy workshop
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Computer literate (DMS experience highly regarded)
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Calm under pressure, accurate and professional
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Current driver's licence, and motorcycle licence
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Motorcycle or powersports experience is highly regarded but not essential - the right attitude, organisation and customer focus matter most.
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This is a full time role based at our Maroochydore dealership on the Sunshine Coast.
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If you're an experienced workshop professional looking for a stable role with solid benefits and a fantastic coastal lifestyle, we'd like to hear from you.