Job Description
IAG is seeking an External Dispute Resolution Lead to guide a high-performing team through AFCA-referred general insurance complaints, balancing regulatory expectations with robust people leadership. This permanent full time role is based across multiple Australian locations.
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You will develop capability, oversee daily operations, escalate complex disputes, and drive improvements in processes and customer outcomes across the complaints journey.
📌 Senior Dispute Resolution Lead Customer Outcomes New South Wales
🏢 Iag
📍 New South Wales
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