Job Description
Optus is seeking an experienced Operations Lead - Collections BPO to drive collections operations across offshore vendor partners in Australia. You will partner with internal stakeholders and vendor leadership to optimise workforce, deliver performance and lead change initiatives.
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Key focus areas include coordinating daily to monthly collections activities, managing vendor performance against SLAs, and driving continuous improvement to deliver solid customer and business outcomes.
📌 Collections Operations Lead Hybrid, Impact & Growth Victoria
🏢 Optus Enterprise
📍 Victoria
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