Job Description
Optus is seeking an experienced Operations Lead - Collections BPO to drive collections operations across offshore vendor partners in Australia.
You will partner with internal stakeholders and vendor leadership to optimise workforce, deliver performance and lead change initiatives.
Key focus areas include coordinating daily to monthly collections activities, managing vendor performance against SLAs, and driving continuous improvement to deliver solid customer and business outcomes.
📌 Collections Operations Lead Hybrid, Impact & Growth Victoria
🏢 Optus Enterprise
📍 Victoria
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