At Zeekr Sydney City, we're leading the future of electric mobility with innovative, sustainable vehicles and exceptional customer experiences. As a dynamic and forward-thinking EV dealership, we pride ourselves on our cutting-edge technology, passionate team, and commitment to making electric driving accessible to all. What sets us apart is our people-first culture, collaborative environment, and dedication to excellence—making us not just a great place to work, but a leader in the EV revolution.

Responsibilities

Customer Service & Bookings

- Act as the primary contact for customers regarding servicing, repairs and warranty enquiries.

- Manage service bookings and accurately record customer and vehicle requirements.

- Keep customers informed of repair progress, costs and expected completion times.

- Obtain customer approval for additional work where required.

Workshop Coordination

- Liaise with Technicians, Workshop Controller and Parts to coordinate repairs and ensure efficient workflow.

- Monitor vehicle progress and proactively manage delays or outstanding work.

- Ensure customer concerns and technician findings are accurately documented.

Repair Orders & Warranty

- Create, maintain and finalise repair orders, ensuring labour, parts and repair information is accurate.

- Assess and process warranty claims and prior approvals in accordance with manufacturer requirements.





- Follow up outstanding or rejected warranty claims and maintain required warranty documentation.

Administration & Compliance

- Maintain accurate customer, vehicle and service records within dealership systems.

- Ensure repair orders and supporting documentation are complete and compliant.

- Assist with recalls, service campaigns and warranty audits as required.

- Perform other ad-hoc duties as assigned by management.

Skills & Experience

- Previous automotive dealership Service Advisor experience preferred.

- Previous Pentana experience highly regarded.

- Strong customer service, communication and organisational skills.

- Good understanding of dealership service and warranty processes.

- Ability to manage multiple customers and priorities in a fast-paced environment.

Benefits

- A vibrant, supportive team culture – work with passionate EV enthusiasts!

- Close to public transport – easy commute.

- Free coffee & snacks – stay energised throughout the day.

- Exclusive staff discounts on Zeekr vehicles.

- Ongoing training & growth opportunities in the booming EV industry.

- Excellent career progression opportunities within a rapidly growing business.

Pre-Employment Requirements

The successful candidate will be required to undergo a background check, including a National Police Check, prior to commencing employment.

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📌 Service Advisor (City of Sydney)
🏢 Zeekr Sydney City
📍 City of Sydney