Job Description
Optus, a leading Australian telecommunications company, seeks an Associate Director, Workforce Optimisation to drive the AI-enabled transformation of our contact centre workforce.
You will lead workforce strategy, resource planning and optimisation to balance customer experience with operational performance.
Partner with Operations, Technology, Finance, HR and Go-To-Market to influence senior stakeholders, guide change, and build a future-ready workforce.
📌 Director, Ai Enabled Workforce Strategy New South Wales
🏢 Singtel Group
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.