Global SMB CSM: Onboarding, Renewal & Growth (Remote/Hybrid) (City of Sydney)

Global SMB CSM: Onboarding, Renewal & Growth (Remote/Hybrid) (City of Sydney)

01 Sep
|
Hapana
|
City of Sydney

01 Sep

Hapana

City of Sydney

Hapana in Sydney, NSW, Australia seeks a Global SMB Customer Success Associate to manage a worldwide SMB portfolio from onboarding through renewal. The role emphasizes proactive engagement, health signals, and collaboration with Account Executives to drive renewals and growth in a hybrid setup.

You will coordinate lifecycle activities, deliver monthly quests and webinars, and ensure customer retention while supporting a global client base from the Sydney hub.

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📌 Global SMB CSM: Onboarding, Renewal & Growth (Remote/Hybrid) (City of Sydney)
🏢 Hapana
📍 City of Sydney

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