Frontline Operations Lead for Service Excellence (Newcastle City Council)

Frontline Operations Lead for Service Excellence (Newcastle City Council)

01 Sep
|
Australian Taxation Office
|
Newcastle City Council

01 Sep

Australian Taxation Office

Newcastle City Council

Australian Taxation Office in Newcastle seeks an Assistant Director in Frontline Operations to lead large teams and deliver quality telephony and processing services. You will build capability, foster engagement, and shape tailored strategies to improve client experiences and outcomes within the taxation system.

You will influence workforce design, develop strategic partnerships, and translate complex insights into actionable plans, ensuring staff have the tools and support to succeed in a

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📌 Frontline Operations Lead for Service Excellence (Newcastle City Council)
🏢 Australian Taxation Office
📍 Newcastle City Council

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Portland
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