APAC Customer Support Manager | AI-Driven Ops (City of Sydney)

APAC Customer Support Manager | AI-Driven Ops (City of Sydney)

01 Sep
|
Ingram Micro
|
City of Sydney

01 Sep

Ingram Micro

City of Sydney

Ingram Micro is seeking a hands-on Manager, Customer Support to run the APAC support team in a fast-paced, high-volume environment. You will own the queue, drive escalations to resolution, and ensure timely, transparent customer communication.

The role emphasizes coaching, data hygiene, and continuous improvement using automation and AI tools. You will lead day-to-day operations, monitor KPIs, and partner with cross-functional teams to address recurring issues and optimize service delivery across the

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📌 APAC Customer Support Manager | AI-Driven Ops (City of Sydney)
🏢 Ingram Micro
📍 City of Sydney

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