Looking for IT Support Fresher - Brendale - North Brisbane

NOTE: Candidate who have 3+ years of experience are not eligible to apply for this role.

Your New Company:

Our client is a successful family-owned advertising company operating within the promotional products industry. With a workforce of approximately 200-300 employees, the organisation combines international product sourcing with local production and decoration services. The business values responsive internal support and relies on a stable IT environment to keep both office and production operations running efficiently.

Your New Role:

As an IT Support Officer, you will serve as the first point of contact for internal staff, providing day-to-day technical support across the organisation. Working closely with the IT team, you will troubleshoot hardware, software, and access-related issues while ensuring users receive timely and effective support.

- Providing first-line IT support for hardware, software, and system access issues.
- Supporting users across a large onsite production facility and remote staff.
- Managing user onboarding, account administration, and offboarding activities.
- Administering Microsoft 365 licences and Active Directory user accounts.
- Supporting Windows-based domain environments and Microsoft 365 applications.




- Assisting with specialised production systems and coordinating vendor escalations when required.
- Utilising remote support and monitoring tools such as TeamViewer and Pulseway.
- Maintaining IT documentation and contributing to continuous improvement of support processes.

What you will need to succeed:

- Previous experience in an IT Support, Help Desk, or Service Desk position.
- Solid knowledge of Microsoft Windows operating systems and Microsoft 365.
- Basic Active Directory administration experience, including user management and permissions.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service capabilities.
- Experience supporting users in a hands-on onsite setting.
- The ability to work effectively within a small collaborative IT team.
- A proactive, solutions-focused attitude and willingness to learn new technologies.
- Exposure to remote support tools and monitoring platforms will be highly regarded.

What you will get in return:

- Permanent full-time opportunity with a stable and growing organisation.
- Work within a supportive and collaborative IT team.
- Exposure to a broad range of technologies and production environments.
- Opportunities to develop your technical skills and career.
- Convenient North Brisbane location.
- Competitive salary package and long-term career prospects.

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📌 IT Support - Fresher (Moreton Bay Region)
🏢 Rashi Joshi
📍 Moreton Bay Region