The ideal candidate will be responsible for delivering End-user computing support by configuring and troubleshooting our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
Responsibilities
- Reproduce customer environment and run tests
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- Troubleshoot and configure software and hardware
Qualifications
- 2+ years of technical support experience
- Customer service oriented
- Robust written and verbal troubleshooting skills
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
- IT Services and IT Consulting
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📌 Technical Support Engineer (New South Wales)
🏢 Tech Mahindra
📍 New South Wales
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