We are seeking an experienced Team Leader to lead a small, high-performing team of 7 people focused on appointment setting and outbound sales. This is a hands-on role suited to a strong leader who can coach, motivate, and drive results.

Key Responsibilities

Manage and lead a team of 7 appointment setters / sales agents

Oversee daily call centre operations and performance

Set KPIs and drive appointment and sales targets

Train, coach, and monitor call quality and conversions

Implement scripts, processes, and performance improvements

Track results, prepare reports, and optimise productivity

Ensure team accountability and high standards

Requirements

Previous experience managing a small sales or call centre team

Robust background in appointment setting / outbound sales

Hands-on leadership and coaching ability

Results-driven and target-focused mindset

Experience with CRM and call reporting systems

What We Offer

Competitive salary + performance bonuses

Stable hours and a focused team environment

Opportunity to grow with the business

Supportive management and clear expectations

#J-18808-Ljbffr

📌 Call Centre Manger/Team Leader (City of Sydney)
🏢 seek.com.au
📍 City of Sydney