Cover Genius in Australia is seeking a Complaints Specialist to own the end-to-end complaints handling process across all business verticals. You will ensure concerns are managed with care, accuracy and regulatory alignment, including FCA, ASIC and evolving EU rules.
You will work cross-functionally with support, claims, legal, insurance, and partnership teams to resolve complaints efficiently, identify root causes, and deliver insights that drive continuous improvements under the guidance of
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📌 Hybrid Complaints Specialist - Regulated & Stock Options (New South Wales)
🏢 Cover Genius
📍 New South Wales
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