Overview

This range is provided by Sharp & Carter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$100,000.00/yr - A$140,000.00/yr

Direct message the job poster from Sharp & Carter

Opportunity

A long-standing HR SaaS organisation is looking for their next Customer Success Manager - they've supported thousands of businesses and well over a million users across Australia and New Zealand.

You’ll join a collaborative, people-focused environment where individuality is celebrated, contributions are recognised, and continuous growth is encouraged.

What’s on Offer

- Flexible hybrid setup: 3 days in the office / 2 days remote
- Pet-friendly workplace
- Daily access to barista-quality coffee
- Paid parental leave
- An annual leave day for your birthday, plus additional leave to support personal time or working remotely for several weeks per year
- Regular team social activities & wellbeing activities
- Mental health support including EAP services
- Employee benefits, perks, and salary packaging options

The Opportunity - Customer Success Manager

You will partner closely with your customer base to help them realise measurable value from the platform. You’ll play a key role in driving adoption, building long-term relationships, ensuring a strong return on investment, and supporting retention and account growth.

What You’ll Do

- Partner with Account Managers to align on customer goals and portfolio strategy
- Support retention and satisfaction by helping customers get the most from the platform
- Team with Sales and Marketing to deliver customer initiatives
- Contribute to a collaborative and supportive Customer Success team culture




- Build and maintain trusted relationships with key customer stakeholders
- Develop strong product expertise and act as a subject matter resource
- Troubleshoot issues and escalate where necessary
- Respond to platform-related questions and provide practical guidance
- Translate business needs into technical outcomes using the platform
- Stay across product enhancements and communicate relevant updates to customers

What You’ll Bring

- Tertiary qualification (HR, Business, IT or related areas advantageous)
- 4+ years in Customer Success, Client Services, Account Management within SaaS - ideally Payroll, rostering or HR SaaS.
- Experience with HR / Talent Management platforms
- Excellent communication and presentation skills
- Ability to grasp technical concepts quickly
- Strong organisational ability with attention to detail
- Experience in analytics, reporting, and documentation

Apply now or reach out for further information!

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Customer Service and Sales

Industries

- Software Development and Technology
- Information and Media

Referrals increase your chances of interviewing at Sharp & Carter by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

Sydney, New South Wales, Australia 6 days ago

Other related roles

Customer Success Manager,



Scaled Accounts – Sydney, NSW 6 days ago

Sydney, New South Wales, Australia 2 weeks ago

Customer Success Manager (Scaled), Uber Direct ANZ

Sydney, New South Wales, Australia 4 weeks ago

Millers Point, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 3 months ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia A$110,000.00-A$125,000.00 2 months ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 19 hours ago

Sydney, New South Wales, Australia 3 weeks ago

Chatswood, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 day ago

Customer Success Manager (Founding Team)

Sydney, New South Wales, Australia 1 month ago

Sydney, Recent South Wales, Australia 5 days ago

Sydney, New South Wales, Australia A$100,000.00-A$170,000.00 6 hours ago

Sydney, New South Wales, Australia 2 weeks ago

Manager, Customer Success ANZ ASEAN Enterprise

North Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

📌 Customer Success Manager - HR SaaS (City of Sydney)
🏢 Sharp & Carter
📍 City of Sydney