Customer Experience Case Manager (Escalations & Claims) (New South Wales)

Customer Experience Case Manager (Escalations & Claims) (New South Wales)

01 Sep
|
People2People
|
New South Wales

01 Sep

People2People

New South Wales

Samsung Australia is seeking a highly organised Customer Experience Case Manager to oversee end-to-end resolutions for escalations, complaints, and warranty claims. The role requires collaboration across Customer Service, Logistics, Repair, and partners to resolve issues quickly and effectively.

You will investigate complex customer issues, determine appropriate outcomes such as refunds, replacements, or repairs, and keep customers informed with proactive updates throughout repairs and

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📌 Customer Experience Case Manager (Escalations & Claims) (New South Wales)
🏢 People2People
📍 New South Wales

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