Why you'll love this role:

- High autonomy on complex, high-stakes cases across our top-tier client accounts
- Variety: case management, client training/webinars, and strategic advisory work, not just phone queues
- Join an Employer of Choice (9 years running) that’s tripling in size - your growth ceiling is high

What you'll be responsible for

You’ll be joining our HR and WHS Advisory team - the engine room of our organisation - delivering trusted, practical guidance to businesses across Australia and New Zealand. Here's what your days will look like:

- Own complex grievances, investigations and termination matters for our top-tier clients
- Provide robust, commercially focused workplace relations advice that mitigates legal and reputational risk
- Prepare claim responses (e.g. FWC matters) and coordinate conciliation documentation
- Deliver client training, webinars and facilitate implementation meetings
- Act as a trusted advisor within significant client accounts, spotting where else we can add value
- Maintain rigorous case documentation and milestone tracking

Who we're looking for

You're the kind of person who doesn't wait to be told what to do - you see a problem and get on with solving it. Beyond that, here's what will set you up for success:

- Advanced award literacy and confidence classifying roles and confirming pay compliance
- Proven experience managing complex ER/IR cases end-to-end, with sound judgement on risk and escalation




- Strong facilitation and training delivery skills
- Clear, plain-English communicator who builds client trust and empathy
- Structured written analysis with clear, implementable recommendations
- Calm under pressure, with the stakeholder influence to match

Why Citation Group?

We're not your average employer - we've been named an Employer of Choice for 9 years running, and we're proud of the culture that earned us that. Here's what you can actually expect:

- Flexible working, genuinely - hybrid based out of our Milton, QLD office
- Competitive salary + advantages
- Parental leave up to 12 weeks paid - because family comes first
- Birthday leave because nobody should work on their birthday. Full stop.
- Volunteer day leave to give back to causes you care about
- Reward & recognition that goes big - yes, including trips to Bali. Just sayin'.
- Real growth - we're tripling in size through organic growth and acquisitions

About Citation Group

We bring together real-world HR, Safety, Legal and Certification expertise with adaptable workforce management and payroll technology - helping businesses run with confidence every day. We're growing fast across Australia, New Zealand, Canada and the UK, backed by a UK-based Private Equity parent, and we want brilliant people along for the ride.

Find out more at

Applicants must have full legal rights to work in Australia with no restrictions.

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📌 Workplace Relations Business Partner (Melbourne)
🏢 Citation Group
📍 Melbourne