Airservices Australia is seeking an ITSM Process Analyst to drive and continuously improve IT Service Management processes in a critical operational workplace. You will partner with operational and technology teams to ensure reliable, high-quality service delivery for air traffic services.
You will work with ITSM Practitioners, Service Desk, ISOC and technology teams to implement Incident, Problem, Change, Release and Configuration processes, analysing performance and maintaining governance
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📌 ITSM Process Analyst: Drive Service Excellence (Sydney/Bris) (City of Sydney)
🏢 Air Services Australia
📍 City of Sydney
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