Omnichannel Service Lead - Hybrid, AI-Enabled CX (City of Greater Dandenong)

Omnichannel Service Lead - Hybrid, AI-Enabled CX (City of Greater Dandenong)

01 Sep
|
RACV
|
City of Greater Dandenong

01 Sep

RACV

City of Greater Dandenong

RACV in Noble Park is seeking a digitally minded Omni Services Team Lead to manage real-time digital support across live chat, messaging, social and email. You will shape RACV’s omnichannel strategy and uplift digital capability to enhance member experiences.

You will lead a hands-on team, drive performance through analytics, and partner with stakeholders to implement AI-enabled tools while maintaining a robust risk/compliance mindset.

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📌 Omnichannel Service Lead - Hybrid, AI-Enabled CX (City of Greater Dandenong)
🏢 RACV
📍 City of Greater Dandenong

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