Telstra Corporation in Sydney is seeking a Customer Service and Support Team Leader to guide a team of contact centre consultants in the Emergency Service Answer Point Centre, delivering outstanding customer experiences across messaging, SMS, email and voice channels.
This overnight role focuses on coaching, performance monitoring and continuous improvement, with responsibilities around workload planning, escalation handling and maintaining high service standards while staying aligned with Telstra's
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📌 Night-Shift Customer Service & Support Team Leader (Australia)
🏢 Telstra Corporation
📍 Australia
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