Overview

Performance and Reliability Analyst at University of Technology Sydney

Join to apply for the Performance and Reliability Analyst role at University of Technology Sydney.

About the Role

The Performance and Reliability Analyst monitors, analyses, and enhances the reliability, performance, and resilience of IT systems and services to ensure consistent service delivery for staff, students, and partners at UTS. The role contributes to operational excellence by applying data-driven insights to proactively identify risks, implement preventative measures, and recommend improvements to ensure systems meet agreed service levels and availability targets.

About You

As the Performance and Reliability Analyst, you will have:

- Demonstrated experience in IT Operations, a Network Operations Centre, or a similar support role within a complex enterprise environment.
- Strong hands-on experience with enterprise observability tools like New Relic, Influx DB Prometheus, and Grafana for monitoring system performance and reliability.
- Proficiency in troubleshooting and resolving technical issues across various IT domains, including networking, cloud, and application performance.
- Experience with incident management processes and tools such as ServiceNow for efficient incident creation, escalation, and resolution.
- A solid understanding of foundational IT frameworks like ITIL and principles of DevOps,



with a focus on applying data-driven insights to improve service delivery.
- Excellent communication skills with the ability to articulate complex technical issues clearly to both technical and non-technical stakeholders.

For the full list of role responsibilities and selection criteria please download the position description from the link below this advertisement.

Compensation and Benefits

Base Salary Range: A$107,000.00/yr - A$119,000.00/yr

Base Salary Range (HEW 7): $107,402 to $118,813 pa

This role attracts 17% superannuation in addition to the base salary.

We offer a comprehensive range of perks designed to support professional growth, personal well-being, and work-life balance. Employees enjoy access to leadership programs, promotional opportunities, alongside study time support. We also offer flexible working arrangements and generous leave entitlements, ensuring a balanced and enriching work environment.

Details

- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Higher Education

How to Apply

To obtain:

- a copy of the Position Description;
- information on remuneration, benefits, terms and conditions; and
- full details of the application process,

Please click the Apply link to be taken to the UTS website.

You must have unrestricted work rights in Australia for the duration of this employment to apply.

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📌 Performance and Reliability Analyst (Sydney)
🏢 University Of Technology Sydney
📍 Sydney